Support

We're glad to help. Email rubysoftwarestudio@gmail.com and we'll reply as soon as we can.

When you write to us

Tell us what you were doing and what went wrong.
Include the version shown at the bottom of Settings (for example "Selene 0.1.0 (build 1)") and your phone model.
Please do not send your notes or passwords.

Common questions

How do I restore my notes on a new phone?

Install Selene, go to Settings › Account and sign in with the same email or Google account, then open Settings › Cloud backup and turn it on. Your notes are restored. Photos and documents stay on the old phone.

I deleted a note by mistake.

Open Settings › Recently deleted and tap Restore. Notes stay there for 30 days.

I didn't get a reminder.

Check that notifications are allowed for Selene in your phone settings and that Due-date reminders are on in Settings. Some phones delay notifications to save battery; set Selene to "Unrestricted" battery use if reminders arrive late.

Dictation doesn't work.

Allow the microphone for Selene, check you have an internet connection (or the offline language pack installed), and make sure the language chosen in Settings matches the language you speak.

I forgot my PIN.

Your PIN can't be recovered. If you backed your notes up to the cloud you can reinstall Selene and restore them. Otherwise the notes on the phone cannot be recovered.

How do I export my notes?

Settings › Cloud backup has "Export as PDF" to read or print, and "Export data file" to restore later.

Privacy questions or requests about your data: rubysoftwarestudio@gmail.com. See also the Privacy Policy and how to delete your account.